Amdocs Limited Completes Acquisition of Clarify Assets. Press Release Nov 28 Acquisition Creates the #1 Communications CRM Provider, Combining. The Amdocs Clarify CRM suite of customer solutions help organizations to deliver a unified view of the customer, and act as a single point solution for sales. Amdocs is a multinational corporation headquartered in Chesterfield, Missouri, with support and development centers located worldwide. The company.
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Thin-client version of ClearCallCenter Accessed through any standard browser from any location.
Amdocs is a multinational corporation headquartered in Chesterfield, Missouriwith support and development centers located worldwide.
Provides an integrated workflow optimized for a high-volume clairfy agent’s desktop Manages sales, support and marketing processes in call centers Supports a common workflow engine with access to a customer information database Provides a range of tools for optimizing a call center’s performance and delivering personalized service. Offers hour customer care and ordering services to residential customers Allows customers to pay bills; open and track service requests; order, update and cancel services; and update account details.
Relevant discussion may be found on the talk page. The marketing products also are well established in Germany and Italy. Amdocs is a proven entity in the telecommunications market, with strong product penetration within the industry.
Siebel Call Center coordinates, manages and synchronizes customer interaction across multiple channels.
Amdocs recently unveiled Amdocs CES 8, an enterprise software product designed to enable telecom service providers to run leaner while enabling them to lead in the connected world which by is forecast to have more than seven trillion devices which will require support, bandwidth and new business models. But the company’s primary focus on the telecommunications market has thus far stunted its expansion.
The neutrality of this article is disputed. Instead, Pegasystems’ strong financial services and healthcare base use the vendor’s Business Process Management BPM system for developing, executing and managing decision-intensive applications that can amddocs applied amddocs customer service and support activities. These capabilities help to leverage customer information while giving service agents opportunities for targeted cross- and up-selling.
The upcoming shift in the market is from capturing to retaining the customers which has become a key for the telecom companies. Retrieved October 5, Retrieved December 13, From Wikipedia, the free encyclopedia.
Amdocs Clarify CRM software market share in India
Over the years, Amdocs has continued to expand its product and services offerings. The company provides sophisticated customer care, billing and order management systems for telecommunications carriers amfocs Internet services providers. It provides a comprehensive interface for accessing and distributing information based on customer profiles and service requests.
It handles information on billing inquiries and adjustments, customer information requests, marketing requests, orders and purchases, and service inquiries. Thin-client version of ClearSupport Accessed through any standard browser from any location.
The upcoming shift in the market is from capturing to retaining the customers which has become a key for the telecom companies,” says Gaur. Benefits of Amdocs Clarify Integration This Amdocs Clarify CRM Integration technology helps organizations unify multiple applications into one desktop presentation, improve efficiency and accuracy by eliminating redundant data entry, streamline business processes, and reduce maintenance costs.
The opinions expressed herein are subject to change without notice. Follow Us on Twitter. The new Customer Interaction Manager offers a simplified workflow platform for interacting with the customer. NET composite application in a scalable and secure fashion. ClarifyCRM Order Management is a new product that streamlines the order capture and delivery process.
Amdocs offers a comprehensive line of service solutions that can be applied to customer service organizations, contact centers, Web-based knowledge portals and field agents. The product line provides analysis, coordination, management, reporting and tracking solutions for on-site, amdocz and Web-based customer service operations. The Amdocs ClarifyCRM Service and Support line is designed to help reduce the cost of customer interactions while concurrently optimizing the value of each interaction.
Between and Amdocs took its initial diversification steps, expanding first clarigy the wireline telephony arena and then the mobile space. Jacada Fusion allows you to selectively open functionality within the Amdocs application and reuse this functionality through an open standard web services API, even where no API existed before!
It uses predictive behavioral analytics to enable enterprises to score and segment customers based on various criteria. The investigation found no evidence of such activity.
Easy No-hassle Amdocs Clarify INTEGRATION
Through its windowing capabilities, the Customer Interaction Manager integrates with ClarifyCRM applications for campaign marketing, contracting, ordering, quoting, scripting and other activities.
Uses dynamic call scripts to cross-sell and up-sell relevant orders for telesales, telemarketing and customer service organizations Guides agents through personalized calls and assists in information collection Allows companies to easily create and modify complex scripts through comprehensive design capabilities Provides a set of tools to test, activate and analyze scripts Uses drop-down menus, natural language wording and multiple-language support Permits the inclusion of dynamic branching within a script and between different scripts.
Amdocs’ co-existence strategy allows companies to incrementally move to browser-based systems as business requirements and budget constraints allow.
It provides functionality for customer identification, tracking case history and related cases, return material authorization RMA tracking, entitlement checking, knowledge management, problem resolution, branch scripting for up-sell opportunities and customer self-service.
Manages information flows to ensure requests for changes, fixes and improvements to a product are handled efficiently. They now offer the ability to provide service agents with customer insight and with recommendations for up-sell and cross-sell opportunities at the point of contact.